Image Secure Customer Success Specialist (English) ;
Customer Success Specialist (English)
Image Icon Malaysia · Penang
Category Customer Service

The CSS will be the primary contact for customers and will be assisting them with their concerns.


Responsibilities and Accountabilities

  • Provide timely support to customers through available communication channels
  • Handle customer’s concerns positively and professionally
  • Identify and escalate priority issues through proper channels when necessary
  • Work with other team members in identifying better ways in providing better customer support
  • Participate in additional training courses as required
  • Maintain and improve quality of service by giving recommendations
  • Keep job knowledge up to date by attending upskill training to improve skills
  • Meet all key performance indicators set by the company and client
  • Adhere to the policies set by the company

Qualifications

  • Graduate of any 2-year diploma or 4-year degree course
  • English B2 CEFR Level
  • Native language proficiency in support language 
  • No specific educational background but passionate in helping customers is key
  • Previous call centre experience is a plus but not required
  • Excellent written and verbal communication skills
  • Team player with strong problem solving and conflict management skills
  • Sound reasoning and analytical skills
  • Must be proactive, detail-oriented, and productive under stressful deadlines
  • Good multitasking skills

Teleperformance Malaysia embraces diversity. Qualified applicants will be considered regardless of race, ethnicity, religion, age, gender or disability.